Complaint Review: Freedom Pop

Freedom Pop offers free internet service via one of their devices, but limits it to so little you are encouraged to add more data or minutes to your plan.  The problem is that service is spotty, regardless of their coverage map and once you have gone online to sign up, you can only call to cancel.  I went online and signed up and later added more data to the plan.  Once I found out that the data coverage map was wrong, I went back online and removed the extra data.  You would think that would put be back to the free data included with the device.  Nope, did not happen.  They continued to charge me for the data, even though my account went dormant from lack of use and even though I went in and canceled the data.  Finally able to talk to someone, after finding out that they are either not available or closed and was told that even though I signed up online, I could only cancel by contacting them.  Too bad them are not available most of the time.