ordered freedom pop mobile hot spot--unit arrived had different MAC number than shown on my account--wouldn't connect to Sprint network as a result--
called and got endless chain of transfers, repeatedly asking the same questions, referring to another dept (went to tech support 3 times, activation dept, development person, etc)--wasted hours on the phone--all they did was sit on the phone and tell me to reinstall software, and many bogus "fixes"-none of which worked.