Complaint Review: Freedom Resource

I have been going back and forth with Freedom Resource since May, 2002. I have called and hung on line for hours also.

When I finally did get my packet, it was only to be told I needed to send more money. In addition, I had difficulty logging on to their web site as directed. At that point I decided to request a refund.

After jumping through their loops and returning their packet, certified, return receipt delivery, I am still waiting for a refund. They said it would be 60 - 90 days. I have written them to say the 90 days is up (certified, return receipt delivery - both times signed by James Izant). That was December 2, 2002 and I have not received a response.

I have considered calling again, but it is not a toll-free number and it doesn't really get you anywhere.

If anyone has success in securing a refund, please let me know how you did it. They should not be allowed to get away with their deceptive tactics!

Susan
Danvers, Massachusetts
U.S.A.