FreedomPop 1) Freedompop charged me far in excess of what they said; 2) Charging for service I do not have, so I am left without a phone; 3) Failed to respond to my repeated emails on how to establish service Los Angeles California
I am trying to get service for my new 4G smart phone through FreedomPop. I spoke to their representative July 31, and was told I would be charged a fraction of a cent for my first month's service. This is appropriate because of the possibility of poor reception in my area, and because I will want to select my services that may be placed on the 4G phone. I was told I can transfer my existing number from my old phone and old service, ATT.
I contacted ATT to get the old # transferred, and called FreedomPop back to give them the account info. I was told it could be 2-4 days to complete the transfer. By Aug 3 my old phone quit working, indicating the number had been transferred, but the new phone would not give a connection. I found an email the same day from FreedomPop with an account log in, saying I would have service once I logged in and out again. I did this, but still no service.
My account status shows I am being charged $39.99/month, not the fraction of a cent promised.
I contacted both FreedomPop and TigerDirect by email Aug. 6 describing my problem, but no reply as of today, Aug. 9.