Freedompop Bogus charges and no service even with credit balance, Internet
Used al 500 M on one streaming video, not more than 5 min. After it got charged $10 for over limit download, remain a credit bal. of $4.42, since credit card has no more balance available, no surfing is provided only the login page loads. Service not rendered but collected. Customer service non existent.
2 Updates & Rebuttals
Osxsavy
San Antonio,Texas,
United States of America
I rest my case
#3Author of original report
Sat, January 19, 2013
So having credit balance is not enough, refund any one?
FreedomPop
United States of AmericaInvalid payment method clarification
#3UPDATE Employee
Sat, January 19, 2013
According to our FAQ, "What happens if my monthly payment method is declined?":
If your registered payment method is declined by your payment provider, we will retry charging your registered payment method every 6 days, up to 5 times, after the charge is initially declined unless you have paid the charge in full before the day on which we next retry charging your registered payment method. During this
time (if the non-payment relates to the Broadband Service), your Broadband Service (and any Value Added Services you have purchased) will be suspended and your Broadband Service will be deemed inactive.
We do have customer service, and this can be accessed by calling the phone number on our statement or reaching us by the "contact us" link on our homepage.