Complaint Review: FreedomPop Cell Phones

I STARTED WITH THIS COMPANY IN 12/2014 BUYING A CELL PHONE AND SERVICE FOR WHICH I PAID FOR 1 YEAR.  I LEARNED THAT THEY HAD A FREE PLAN IN 11/2014 CAND CALLED AND CANCELLED THE PAID PLAN.  THEY CLAIM I TOOK A PLAN WITH MORE CAPACITY ON A 30 DAY FREE TRIAL AND IF I DID NOT CANCEL THEY WOULD BEGIN BILLING FOR SERVICE AT $25+ A MONTH WITHOUT MY AUTHORIZATION.  SINCE I HAVE BEEN STUCK WITH PLANS LIKE THIS IN THE PAST I KNOW I WOULD NOT HAVE AGREED TO SUCH A PLAN.  THE REPS WHO ANSWER THE PHONE ARE ALL FOREIGN AND HAVE ASKED EVERY ONE OF THE THEM TO SPEAK SLOWLY AND CLEARLY, BUT MANY TIMES I STILL HAVE PROBLEMS UNDERSTANDING THEM.

ALL THEIR PHONES ARE REFURBISHED AND I HAD TO SEND BACK MANY PHONES BECAUSE THEY WERE DEFECTIVE.  THEY GIVE YOU A RETURN AUTHORIZATION # TO RETURN THE PHONE.  RECENTLY IN 03/16 I RETURNED AN LG OPTIMUS AND THEY ARE CLAIMING THEY NEVER RECEIVED IT.  THEY BILLED ME FOR THE REPLACEMENT PHONE SO I AM OUT $27+ FOR THIS AS WELL.

ANGELO M

LAKEWOOD, CO