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  • Report:  #964207

Complaint Review: Freedompop

Freedompop FreedomPop does not connect in coverage areas Internet

  • Reported By:
    anonymous — USA
  • Submitted:
    Sat, November 03, 2012
  • Updated:
    Sat, January 19, 2013

The new freedompop freed me of my money but that was about it. I could send text messages in coverage area but no internet, youtube, face time. NOTHING. What a ripoff. 

1 Updates & Rebuttals


FreedomPop

United States of America

Coverage and signal strength clarification

#2UPDATE Employee

Sat, January 19, 2013

It sounds like you were experiencing a weak signal, and could've been due to the location and positioning of the device. Did you check the coverage map to see available coverage areas, at freeedompop.com/coverage?

Here are some tips to optimize your signal and ensure you have the strongest connection:

Move your device to an open area - Signal strength may vary from room to room. Try moving your device into a different area. The closer to a window, the better the signal!

Adjust your device - Try to find a placement spot with the least number of obstacles including electrical appliances. Rotating the device may also have a positive impact.

Check your signal strength - If you're still having trouble, check out our coverage map to see where you can receive the best and closest signal.

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