FreedomPop Misleading Practices Los Angeles CA
Freedompop has misleading practices. They keep saying things are free but their process is confusing, and you end up with monthly charges.
I bought a hotspot from them and tried, as best I could, to have no monthly charges. Yet there they appeared, $29.99/mo. So I was not happy.
But what was worse, their customer support refused to refund me, unless I also paid them $5.
The reason is, to get the refund, you have to downgrade the service; and to downgrade, they charge you money!
I feel this is a scam. The company has a misleading model, bad customer support, and charging me $5 to facilitate a refund ought to be illegal.
Even Time Magaazing wrote an article about them, calling Freedompop 'Shady'.