Complaint Review: Freedompop

 On February 2,2015 I order afreedompop hotspot overdrive device on the internet and paid for it by debit card. According to the information on the application that it would take from three to seven days to receive the device. After about two weeks,no package ,so i called them and inquired about the package.Customer sevice rep.said they had put the order in and sen to the warehouse and it takes awhile and that i should receive it within a week.

So a week and half went by so i deceided to give customer service a call again.The rep said there still waiting for the warehouse to send it. Then iget a email saying my device would arrived on march fourth,but it came on the sixth due to bad weather.Finnally it came and i plug the device up to get charged overnight. The next morning i got out the instructings and than try to turn the device on and no response.So for about a week i tried to contact freedompop customer service buy phone and on the computer,even sent a e-mail and no answer.

Finally i manage to get in touch wit a rep and was tould what i had to do.So then went on line and sent a e-mail asking for the address because the box got thrown away by mistake. They said they would have to send me the information thru e-mail.A few days later I received the e-mail but the infromation was not sent in the message. Right now i'm still waiting for the information.Really allwant to do isend the device back and get my refund.