Freelance Work Exchange ripoff no support no product no service no refund stealing Brooklyn New York
I am located in Sydney Australia
I subscribered to Freelance Work Exchange on 17 Oct and paid $2.95 for the 7 days trial. But I found I can't even login to the member page because I hadn't been provided login details. So I created a ticket 7357 from it's helpdesk "http://freelanceworkexchange.com/cgi-bin/support/ttx.cgi" but nothing happened. No email reply, the ticket never been assigned.
So that I wrote another email requesting refund the $2.95 on the third day to support@freelanceworkexchange.com, still nothing replied.
I cancelled the subscription on 21 Oct and gave up claiming the $2.95 refund. According to the agreement, it is within 7 days. Even I didn't receive any membership service.
However, I was surprised to see that my paypal account has been charged another $29.95 by Freelance Work Exchange on 25 Oct!!!!
I searched the ripoff reports and looks like I am not the only one suffered. If it's honest business but lack of management methods or customer service. Please refund me $2.95+$29.95 and improve the customer service and support.
Lisa
Carlingford
Australia
4 Updates & Rebuttals
Rob
Terrigal,Australia,
Australia
Please contact me - I will resolve all the issues
#5REBUTTAL Owner of company
Sun, February 18, 2007
Hi Lisa
I'm sorry you've had problems. We are revamping our customer service system to ensure that these kind of problems do not occur.
If you contact me at rob (at) freelanceworkexchange.com I will ensure that your money is refunded.
Best wishes
Rob
Freelance Work Exchange
Rob
Terrigal,Australia,
Australia
Please contact me - I will resolve all the issues
#5REBUTTAL Owner of company
Sun, February 18, 2007
Hi Lisa
I'm sorry you've had problems. We are revamping our customer service system to ensure that these kind of problems do not occur.
If you contact me at rob (at) freelanceworkexchange.com I will ensure that your money is refunded.
Best wishes
Rob
Freelance Work Exchange
Rob
Terrigal,Australia,
Australia
Please contact me - I will resolve all the issues
#5REBUTTAL Owner of company
Sun, February 18, 2007
Hi Lisa
I'm sorry you've had problems. We are revamping our customer service system to ensure that these kind of problems do not occur.
If you contact me at rob (at) freelanceworkexchange.com I will ensure that your money is refunded.
Best wishes
Rob
Freelance Work Exchange
Rob
Terrigal,Australia,
Australia
Please contact me - I will resolve all the issues
#5REBUTTAL Owner of company
Sun, February 18, 2007
Hi Lisa
I'm sorry you've had problems. We are revamping our customer service system to ensure that these kind of problems do not occur.
If you contact me at rob (at) freelanceworkexchange.com I will ensure that your money is refunded.
Best wishes
Rob
Freelance Work Exchange