Freelancer.com Plendo Sweden AB, They suspended my account and hold up my money. Internet
I registered at Freelancer.com and won a project. I did the project very well and get paid by the employer. I've tried to withdraw my money from my freelance.com account. In a week or so they suspended my account for ID verification. I've sent them all the documents required, pictures of my ID card, pictures of me hold the ID card, pictures of me holding some special numbers they sent me, I did everything they requested. One day they simply stopped answering my support ticket. I write them every day for several days and received no replies. It is several weeks since the incident and still got nothing from them. My account is suspended and my money are in there impossible to withdraw. Their support team is completely silent. I don't know what to do to get my money.
3 Updates & Rebuttals
Freelancer Support
Sydney,Australia
Freelancer.com's Response
#4REBUTTAL Owner of company
Tue, January 25, 2011
We appreciate your feedback about Freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.com.
If your complaint is regarding a legal or compliance issue you can email legal@freelancer.com or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards,
Freelancer Support Team
Freelancer Support
Sydney,Australia
Freelancer.com's Response
#4REBUTTAL Owner of company
Tue, January 25, 2011
We appreciate your feedback about Freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.com.
If your complaint is regarding a legal or compliance issue you can email legal@freelancer.com or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards,
Freelancer Support Team
Waisol Company
BulgariaWrite to legal [at] freelancer.com
#4Author of original report
Thu, November 18, 2010
I've hired an attorney to send an official note to their legal department. They immediately unlocked my account. I am glad this one finished well for me.