Freelancer Technology Pty Limited Slow Feedback and refusal to refund Sydney Internet
I started off using this website with little hassle. Half the battle is finding a legitimate client who pays you a decent wage for your work. I complain now because someone created a project which I accepted. Instead of charging me after I made money for a project fee, freelancer.com did so upfront without notice leaving me -$2,000. I contacted them immediately because the client was not talking with me and reported it as a false project and asking for a refund. They denied me my refund stating it was not in their policy. I checked the user agreement and replied saying it is in their policy. They have said nothing since.
The most difficult part of this situation is their lack of communication. In the immediate reply, they state they will give you feedback within 72 hours. This is false. It took them a week to contact me the first time. Since my rebuttal to their feedback it has been another week and they have done nothing.