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  • Report:  #450321

Complaint Review: Freeregistryfix.com Promosoftcorp.com DRI*247LIVESUPPORTINC/ES ESLR8.com

Freeregistryfix.com, Promosoftcorp.com, DRI*247LIVESUPPORTINC/ES, ESLR8.com Provided free registry fix, then asked for upgrade to fix over 1,000 problems that didn't exist, after payment was made. Internet

  • Reported By:
    Phoenix Arizona
  • Submitted:
    Sun, May 10, 2009
  • Updated:
    Sat, January 23, 2010
  • Freeregistryfix.com, Promosoftcorp.com, DRI*247LIVESUPPORTINC/ES, ESLR8.com
    14 Wall St 20th FL New York, New York, 10005
    Internet
    U.S.A.
  • Phone:
    402-325-4541
  • Category:

This is my second email to try to contact themsince Tue. 5/6/09- 5/9/09, the NY em address is invalid. I tried your free product, then it found 1,000+ errors on my cp, so I was asked to up grade to correct the problems.
When I paid your program only found 68 errors, corrected all but 3-4 errors. When I ran it again, different errors that were perfect before showed up as errors. And error 3 out of 4 showed as perfect now. The program failed to perform as advertised. It was also inconsistent, and not credible. I was not satisfied, I tried to contact you. I removed your program, and immediately, and found a link for your refund form, I filled it out explaining all of the information. I had to do a system restore to get my computer back to it's pre-product use state.

I tried the support link, and it gave me a dead link. When I right clicked one of the four links provided by your company, it returned as undeliverable, and had a UK address. I just tried your website right now, and it is working now. http://www.freeregistryfix.com/live1.html
I haven't heard from your company as of yet.

IMPORTANT: Your credit card billing will show a transaction from DRI*247LIVESUPPORTINC NY. in the amount of $29.95. It initially showed this on my bank statement, now it shows it was withdrawn by E S ESLR 402-325-4541-01 NE. I am once again asking for my refund, as I have taken all the steps outlined by you, including form. I do not have what I paid for. Companyt has multiple shadow companies listed for the address company provided.

Justice
Phoenix, Arizona
U.S.A.

1 Updates & Rebuttals


Ryan Harris

New York,
United States of America

Insufficient Information Provided to help

#2UPDATE Employee

Sat, January 23, 2010

Please provide a genuine Name / Phone Number / Order Number for your claim to be looked into further.

Please note that the live support link of http://www.freeregistryfix.com/live.html is valid 24 hours a day to deal with issues and I trust you will access that and speak to one of our Microsoft certified technicians and they will be able to help you if you are a genuine paying customer.

Many Thanks,


Ryan Harris
VP Customer Care

 

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