Complaint Review: French Riviera Spa

I was a member of French Riviera Spa for several years. My contract was up for renewal In September 2005, but they offered me I think an extra month or something if I renewed early. This is in mid-August and we all know what happened 2 weeks later (Katrina).

After they finally got back in business, I contacted them to cancel my renewal and refund my payment since I was forced to relocate to another state and will not be returning for at least 4-5 years, if ever.

I was told by the rude girl on the phone that they are not refunding any monies, but will suspend my membership - the one I will never get to use. So they're basically robbing people who suffered at least as much as they did from the hurricane and I just pretty much donated my money to this place. Maybe they can at least afford some air freshener now!

I filed a complaint with the Louisiana Attorney General but have not heard back as afar as a resolution yet. I just want people to know what kind of business this is so that they will know to steer clear and spend their money someplace where they'll be treated properly.

Lisa
Indianapolis, Indiana
U.S.A.