Freshly (meal delivery) Will not send me a refund for something I did not order. New York City New York
It's been a nightmare dealing with Freshly. There's been numerous problems, including receiving the wrong meals multiple times and sending meals with ingredients I put on my "do not send/allergy" list, also multiple times. For three weeks in a row I received emails stating that my meals were delivered. They were NEVER delivered to my address! Freshly said they would track down the address that the meals were actually sent to and let me know. I never received a reply.
The final straw happened yesterday when I received an email that they were sending me six meals of the SAME ITEM (chicken Tikka Masala), that I did not choose or order, even after I checked "skip this week" on their website before the deadline to cancel.
Their customer service representative was adamant that they will NOT refund my $77.97. They said they had no documentation of me skipping that week, and asked if I could send a screenshot of my cancellation! Really?
I am referring this matter to my credit card fraud department. I only wish I had read customer reviews before I got entangled with this unscrupulous company.