Complaint Review: Friendly Plumber Heating and Air

I can't even begin to describe the nightmare that this company has been! The Salesman for YP was Gary Jackson. We made it very clear that we wouldn't ever commit to a long term contract with YP. Gary showed us all of the reporting for some of our competitors and said that we would have similar results. He told us that we would be on a month to month contract. Shortly after the marketing with YP started we saw that the results were beyond horrible. The leads were costing us almost $2,500 per lead. We talked with Gary multiple times about the issues and continued to get horrible results. he said that he was working on getting things fixed. We finally told Gary that we wanted to end the month to month contract. Gary said that his regional sales manager lived down the road and he wouldn't have any issue getting everything canceled and credited to our account. Soon after Gary would not respond to phone calls, texts, or emails. We called into YP and opened 5 different cases with YP to try and get this resolved We found out later that he either forged the signature of someone in our company or had this person who isn't a principle or officer sign a form that was believed to be a month to month contract. Things were escalated to a James Comas who is Garys manager. James tried to convince us that they would credit our account everything up till this point and fix our current issues to try and get results. I continued to tell him that we wanted nothing to do with YP and to cancel and credit our account. James finally told me that he was waiting on his manager which is Tyler Nevenner to talk with YP's legal department and get back to me. When I call into YP they tell me that Gary Jackson is the only one that can initiate the cancel and refund. Attached is a text conversation with Gary on 11-7-16 telling me that he is working on the cancellation and credit of our account. Now Gary won't return any of my calls, texts, or emails. Now James has told me that I may have to retain an attorney and file a civil lawsuit because there isn't anything that he can do and Tyler Nevenner hasn't responded. Needless to say YP is trying to charge me $7,579 per month for the next 12 months with horrible results. I have exhausted every possible avenue and tried to contact everyone that I can to resolve this. Anyone Looking to do any sort of business with YP had better seriously reconsider and look at all of these personal accounts that have taken place. You will not be any different than the many other people that have had horrible experiences.