From You Flowers AKA fromyouflowers.com From You Flowers Deceptive Practice New York NY
Used fromyouflowers.com as a suggestion from our company. Spent about $80 on flowers and candy. They guaranteed delivery by Valentine's day. I had ordered them early the day before. Monitored the entire next day and NO delivery was ever made. The tracking web site shows they delivered it. I called several times after that status update and still no delivery. Checked again the day after and no delivery. Several long calls the day after with their customer service line yielded nothing. No one would answer the phone.
This is a complete ripoff. Extremely stressful and disheartening over special occasions as well. Did not think to look up this deceptive company because my company recommended them. I will let my company know. I sent an email late last night to their wecare@fromyouflowers.com (which is what the customer service line suggests you do to confirm delivery) and have not had any response (despite their assurances of a prompt reply).
I will pursue additional options to get my money completely refunded. From the other complaints, I see they try to get you to agree to discounts on future flowers or even free flowers. Not happening. They've ruined what should be a completely easy task. Literally, schedule a floral delivery and give the florist their money. But they've made the situation worse by showing they delivered the flowers. TOTAL RIPOFF.
2 Updates & Rebuttals
Resolved
#3Author of original report
Thu, February 16, 2017
This issue has been resolved amicably and quickly. I appreciate their response and how they handled the situation.
Flowers delivered a day late
#3Author of original report
Wed, February 15, 2017
Flowers were finally delivered the next day (day after Valentine's Day). The driver was apologetic and said she had been driving around trying to find the address the night before. It is NOT a hard house to find. Should have had some kind of GPS device if they're doing deliveries. Still didn't live up to their guaranteed delivery date, so I am waiting on replies to my refund request.