As of 2 today no one has called me back, therefore I called again, the customer service person named vicky put me on hold for about 5 minutes, called the florist. Gets back on the phone with me and says "They are not open for some reason, what would you like us to do?" I reply. "I want the flowers delivered and I want my *dang* money back." So, then she puts me on hold again for another 5 minutes.
Comes back and tells me "The flowers will be re-delivered with an apology note from them and we can give you 25% back on your purchase, we cannot give you a full refund." You people ruined a mother's day for a mother. Hurt feelings are not taken care of with your note of apology. This is a day that we can never get back. Giving them a one star is not even deserving.