Complaint Review: FromYouFlowers.com

I ordered a Thanksgiving floral arrangement to be delivered in Michigan in Nov 2013.  I received a confirmation emails stating my order had been delivered.  Thinking it strange I had not heard from the recipients after Thanksgiving - I called and learned the delivery was NEVER received.  When I called FYF.com, they "inquired" with the florist and told me the florist was unable toto make the delivery.  I asked WHEN was I going to be notified of this... especially after they had already sent me a confirmation of delivery?!?  The representative apologized and offered to get the order out right away - I reminded them it was a Thanksgiving Day Centerpiece and now after the fact - no thank you!  I asked for and received a full refund (Glad I used PayPal)!

This week I regrettably decided to use them again to send a Peace Lily in memory of my neighbor who just passed away.  The emails (they kept sending me) promised same day delivery (for an extra fee).  I placed the order and requested same day service. I once again received an email confirmation of the same-day delivery of my order.   Imagine my horror to learn the next day that the family DID NOT receive anything!  I called FYF.com again and received almost verbatim the same excuse (let me contact the florist - they were unable to make the delivery that day - they promise to get it out ...)  I was told I would get a refund of the "same day extra charge"... but after reading the other ripoff reports regarding this company - I am sure my recipients did not get the deluxe plant I ordered.  I refuse to inquire with the grieving family to see if they received what I paid for (although I doubt they did).  Rest assured I will NEVER use this company again!