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  • Report:  #1033778

Complaint Review: Frontier Airlines

Frontier Airlines ,Frontier Frequent flier program is NOW a TOTAL RIPOFF Denver Colorado

  • Reported By:
    Aurora Colorado
  • Submitted:
    Thu, December 04, 2008
  • Updated:
    Thu, December 04, 2008
  • Frontier Airlines
    Denver, Colorado
    U.S.A.
  • Phone:
    800-265-5505
  • Category:

I have been a member of Frontier Airlines Frequent Flier "Early Returns" program for years. It worked very well until this year when Frontier so severely restricted available seats that it became a TOTAL RIPOFF. You cannot get a seat, even when fares are very low and seats are WIDELY available at SLOW times.

Next, they increased the "miles" necessary for a flight from 15,000 to 20,000... so the miles already accumulated were 1/3 WORTH LESS. RIPOFF.

Then, they added a $25/seat general redemption fee and a $75/seat fee for tickets redeemed with 14 days or less notice. RIPOFF! So what used to be *free* now costs a MINIMUM of $100. Then, they added BAGGAGE FEES each direction... so by the time they were finished, the value of a "free" seat was ZERO. NADA. NOTHING. I could BUY a seat for $169 or get a "FREE" seat for $161. My "FREE" seat was worth $8.

I have lots of "miles" which are now WORTHLESS. I fly Southwest NOW, they at least know how to treat their customers.

AVOID FRONTIER, they do not appreciate their customers and will RIP YOU OFF!

Jim m
Aurora, Colorado
U.S.A.

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