Complaint Review: Frontier Airlines

 I arrived at Salt Lake City airport to fly to Kansas City, Missouri, parked in the economy lot, waited about 10 minutes for the bus to go to the terminal. I arrived at the terminal at 4:13 PM, entered my credit card in the kiosk to get my ticket.  An employee behind the counter stated I could not board the plane because the "flight was closed", The flight was to leave at 4:55 and I was not there 45 minutes before boarding so I could not get ont the flight, handed me a card with frontiers web and phone number and left. There was no one behind the counter any longer. I called the number on the card, livid.  There were about 6 other people attempting to call at the same time.  I was put on hold, with a response time of 57 minutes. By the time they answered the flight would be gone.  It was not about 4:28 PM.  I walked to the next counter U. S. Air, asked for a ticked to Kansas City, about 4 minutes later I had a ticket for a flight to KC that was boarding in 10 minutes.  I went through security, had a baggage check which delayed me about 5 minutes, arrived at the US Air gate WHICH was right accross from the frontier gate 10 minutes before the frontier flight started to board. 

If I had printed the boarding pass at home I would have been on the flight, so this arbitrary cut off is crap. 

FRONTIER WOULD NOT REFUND MY MONEY stating that I was a no show.  If this has happened to you contact me at (((REDACTED))) @excite.com .  I plan to start a class action lawsuit.