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  • Report:  #1148964

Complaint Review: Frontier Communication

Frontier Communication Ripped off by Frontier - Not Able to cancel - Huge Early Termination fee of $375!!! Blaine Internet

  • Reported By:
    SmallBizOwner — Blaine Washington
  • Submitted:
    Thu, May 22, 2014
  • Updated:
    Fri, May 30, 2014

STAY AWAY FROM FRONTIER BUSINESS SERVICES!

 

I signed up with Frontier (internet and phone) instead of Comcast for my new small business because they had a promotion of bundling ADT security with the plan.  Boy what a big mistake!!

- Their internet sucks

- I eventually moved to Comcast

- Their ADT promotion is a ripoff and you can get a better deal directly with ADT

- I was unable to cancel my account even though I stopped using Frontier for Internet because of early termination fees.

- I dropped my service to the minimum and kept the account going since it was more expensive to cancel than to pay them monthly  (this was 5 months and I have 2 months to go on my contract)

- Since I wanted to keep the phone number I ported the phone number to Vonage 

- I called Frontier to get a new dummy number to run out my existing contract

- They refused saying that since the number was ported the early termination automatically kicks in!!

 

Unbelievable!  I have been paying them for 6 months now for not even using their service (except their phone a little) and was just waiting for the contract to run out and now 2 months away and they still charge me the early termination fee.  I refuse to pay them and will let it go to collections and will fight them in court.

 

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