Complaint Review: FRONTIER COMMUNICATIONS COMPANY

I Am 85 Years Old, I Purchased An Alarm Button From Frontier Communication For $7 Per Month So I Can Call 911 When I Have An Emergency,

4 Month Ago I Fall Down In My House And Couldn’t Use The Emergency Button. But By The Help Of Friends, I End Up In A Hospital And Now Permanently In A Nursing Home Frontier Communication Kept Sending Me Bills Pus $40 Fees Every Month For Not Been Able To Pay the $7.

In March I Asked a Friends To Call The Frontier Communication And Cancel This Emergency Button But My Friends Didn't Succeed In Canceling. I Tried To Call And Cancel But I Also Couldn’t Succeed, Then Myself With A Help Of A Friend Tried To close my account but We Both Together Couldn’t Succeed And We Were Not Able To Speak To A Life Customer Service To Cancel, All The Customer Service Of Frontier Say They Cannot Cancel Or They   Transfer Me To Another One who Calls Me Names And Hung Up Or They hung Up On Me The Minute I Request To Cancel And The Minute I Request To Speak To A Supervisor They The Frontier Communication Customer Service Will Hung Up On Me.

Every Time We Call Frontier Communication, We Have To Wait On Hold For 45 Minutes To An Hour To Get A Life Person And After I Tell Them I Need To Cancel They Hung Up On Me. I Spend More Then 40 Hours Trying To Cancel My Account, But I Did Not Succeed, My Bill Is Now Over Then $200 Dollars And Still Going And I Am Not Using This Service Because I Am Permanently In A Nursing Home .

I Need Your Help To Cancel My Account And To Adjust My Account To Take All The Fees Off And The Monthly Fees Of The Last 4 Month.

The Phone Numbers That I Tried To Connect With Frontier Communication are : (800)921-8101, ((800)8016652,    (844)874-4004

 Please, Try To Dial Any Of Those Number And Check How It Is Impossible To Reach Customer Service And How It Is Impossible To Close An Account.

My Account Fees Are Going Up Fast And There Is No Way To Close This Account,