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  • Report:  #1490341

Complaint Review: Frontier Internet

Frontier Internet Shut off services because it kept stopping Florida

  • Reported By:
    Mariana — Clearwater United States
  • Submitted:
    Mon, January 13, 2020
  • Updated:
    Tue, January 14, 2020
  • Frontier Internet
    12400 North Del Mabry
    Florida
    United States
  • Phone:
    813 961-8333
  • Category:

Frontier Internet services kept stopping and it took hours to get it back working through their tech department. We shut off their services 1/14/20 and they still wanted to charge us for the whole month.  They would not adjust the payment for the days usage for January. 

Then they wanted to charge a $9.95 shut off fee above their exorbatant monthly fee of $91.00.  I called to see if they could reduce the price and the customer service did not know of any promotions for our area.  When I cancelled the service, they turned me over to someone who offered me a discount.  Bad business.

I recomment no one use this service.  

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