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Frontier Pharmacies, frontierpharmacies.com, Fraudulant charges on my credit card from lsm5-us.pay.com. Weston Florida
I am another victom of frontierpharmacies.com I was looking for a cheaper way to purchase my monthly perscription and came accross frontierpharmacies.com Their prices were wonderful so I decided to order from them.
I was at work and had a little extra time to place my order. I input all my info, my doctors name and phone number and my credit card info, I tried to submit my order and a error page came up telling me to try again later.
That afternoon when I got home I did a search for the site so I could try to place my order again....and what I found was everyone's rip off reports! The same thing with the error page has happened to so many other people. I was scared when I found out all the money this company has stolen from people.
I called and cancelled my credit card immediatly. I have advised my bank of what is going on and I am signing a affidavit in the morning. This just happened on Thursday and a $19.95 charge was already taken from my account by the time I found out about this Thursday evening.
I printed a page from their web site that states the "non-refundable charge" is $9.95 not $19.95 and that if you place a order you will be contacted by them. I have not been contacted by them and not received any email from them.
I did give all the info they requested and my complete doctors name and phone number. I contacted my doctor and he or anyone in his office has been contacted.
Also this company keeps trying to explain that they do not have monthly subscription or reoccuring charges but I also have a print out of the "small print" stating that there is.
I have also filled a police report with my local sheriff dept. and am in the process of contacting the state of Florida federal trade comm. I will try to keep everyone updated. Below I have attached a copy of their contact info from their site and a copy of the "trial period subscription" that is in small print when you place a order. By the way they charge you under lsm5-us.pay.com
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Contact Us
Customer Service:
E-mail us: info@frontierpharmacies.com or call our toll free customer care number at:
877 434-3329
Our Customer Care Specialists are available to assist our customers with ordering and questions regarding medications.
Our office hours are:
Monday Friday: 8AM to Midnight EST
Saturday: 9AM - 5PM
Sunday: 10AM - 4PM
Technical Support
If you are experiencing technical problems with our site, contact info@frontierpharmacies.com
Your Feedback!
We pride ourselves on outstanding customer care and service and we welcome your feedback, please email us at info@frontierpharmacies.com
Company Information
To contact us via postal mail, you may use this address:
FrontierPharmacies.com
1940-5 North Commerce Pkwy
Weston FL 33326
Phone: 877 434-3329
Fax: 954-385-5358
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Your Shopping Cart
Product Qty Price Total
Phentermine 37.5mg (90 pills) $89.97 $89.97 X
Order Processing Fee
$9.95 $9.95 X
SUB-TOTAL $99.92
About the Shopping Cart
▪ You can save items here to buy later. When you're ready to buy any of your saved items, just move them to your cart.
▪ Items in your Shopping Cart always reflect the most recent price displayed on their product pages.
▪ Items remain in your Shopping Cart until you close your browser window.
▪ Learn more about how to buy items at FrontierPharmacies.com.
Billed upon shipping.
Non-Refundable and separate charge.
After trial period monthly fee of nineteen ninety five per month automatically renewed. You may cancel your memebership at any time - Terms and Conditions.
Need Help?
New customer? Our Customer Care Specialists are available to assist our customers with ordering and questions regarding medications.
Call our toll free customer care number at: 877 434-3329
Brandie
Childersburg, Alabama
U.S.A.
9 Updates & Rebuttals
James
Palm Coast,Florida,
U.S.A.
maybe i was wrong
#10Consumer Comment
Wed, November 15, 2006
just yesterday I called the number listed above. I had no issue. This morning I attempted to call again to check on the order placed, and now the number is no longer in service. It happend that fast. Like I said I know poeple who have had no problems ordering. Maybe all the negative publicity compiled with thier slow response to request caused them to fold. Maybe I was wrong.
James
Palm Coast,Florida,
U.S.A.
maybe i was wrong
#10Consumer Comment
Wed, November 15, 2006
just yesterday I called the number listed above. I had no issue. This morning I attempted to call again to check on the order placed, and now the number is no longer in service. It happend that fast. Like I said I know poeple who have had no problems ordering. Maybe all the negative publicity compiled with thier slow response to request caused them to fold. Maybe I was wrong.
James
Palm Coast,Florida,
U.S.A.
maybe i was wrong
#10Consumer Comment
Wed, November 15, 2006
just yesterday I called the number listed above. I had no issue. This morning I attempted to call again to check on the order placed, and now the number is no longer in service. It happend that fast. Like I said I know poeple who have had no problems ordering. Maybe all the negative publicity compiled with thier slow response to request caused them to fold. Maybe I was wrong.
James
Palm Coast,Florida,
U.S.A.
maybe i was wrong
#10Consumer Comment
Wed, November 15, 2006
just yesterday I called the number listed above. I had no issue. This morning I attempted to call again to check on the order placed, and now the number is no longer in service. It happend that fast. Like I said I know poeple who have had no problems ordering. Maybe all the negative publicity compiled with thier slow response to request caused them to fold. Maybe I was wrong.
James
Palm Coast,Florida,
U.S.A.
here is the pharmacy direct contact line
#10Consumer Comment
Wed, November 15, 2006
Just follow the directions after calling this customer service line. (877)434-3291 I've recently placed an order with frontierpharmacies.com and they do charge your card immidiately. I have relatives that have used these folks in the past with no problem. They do research your order through your PCP. Anyway, Give this number a shot. I was able to get through on the first try. Also for those who have not recieved your meds, you may want to do a little research on your state and its governing laws allowing the recipt of online pharmacies. I do not know which states are applicable but there are a few that do not allow this type of transaction.
James
Palm Coast,Florida,
U.S.A.
here is the pharmacy direct contact line
#10Consumer Comment
Wed, November 15, 2006
Just follow the directions after calling this customer service line. (877)434-3291 I've recently placed an order with frontierpharmacies.com and they do charge your card immidiately. I have relatives that have used these folks in the past with no problem. They do research your order through your PCP. Anyway, Give this number a shot. I was able to get through on the first try. Also for those who have not recieved your meds, you may want to do a little research on your state and its governing laws allowing the recipt of online pharmacies. I do not know which states are applicable but there are a few that do not allow this type of transaction.
Brandie
Childersburg,Alabama,
U.S.A.
I also copied this from their site...
#10Author of original report
Mon, November 13, 2006
I also copied this from their site. It also states the charge should be $9.95
Frequently Asked Questions on Ordering From Us:
1. What happens when I place an order?
2. How do I place an Order?
3. What is the Processing Fee for?
4. Will I be charged a processing fee for each medication I order?
1. What happens when I place an order?
When you place an order at FrontierPharmacies.com you will receive the lowest prescription prices you can find on the Internet.
A case manager will be assigned to process your order. The case manager will contact the physician you provided in the medical questionnaire to request the medication you selected. It is imperative that the physicians contact information is accurate to avoid any delays in processing your order.
Once we receive approval from your physician, your medication will be shipped to you.
Your order will consist of two separate transactions. A non-refundable $9.95 processing fee will be billed to your credit card at the time your order is submitted. The cost of the medication will only be billed at the time your prescription has been approved by your physician and the medication has been shipped. Any refills that are part of your order will be billed at the advertised sale price and no processing fee will apply. Upon billing, your credit card statement will show the billing coming from 6208124.
NOTE: Every new order will be assessed the processing fee.
NOTE: WE DO NOT FILL PRESCRIPTIONS BASED SOLELY ON ON-LINE QUESTIONNAIRES.
2. How do I place an Order?
Select the Medication(s) you are requesting.
Click "order" next to the dosage you would like.
Select "Check-Out" once you have selected all the items you want.
Complete the following:
Customer Account Information
Shipping / Contact Information
Payment Method
Medical Questionnaire (Must be complete and accurate to avoid delays in your order processing)
You must list your primary care physicians name and phone number, without this information your order can not be processed.
Customer Agreements
Review and Submit your Request
NOTE: WE DO NOT FILL PRESCRIPTIONS BASED SOLELY ON ON-LINE QUESTIONNAIRES.
3. What is the Processing Fee for?
With each order that is placed their will be a non-refundable processing fee. The processing fee consists of:
Calling the physician and validating the physician's information and obtain fax number.
Faxing a Prescription Authorization Form for each medication you requested.
Following up within 24-48 after faxing to expedite request when necessary.
Communicate with customer and help customer obtain desired medication from primary care physician or arrange in home consultation through nationwide physician network were available.
Route approved orders to licensed U.S. pharmacy for dispensing and shipment.
Following up with Pharmacy to ensure your order is shipped as quickly as possible.
Manage any refills given by contacting you when your refill is due.
The purpose of charging the non-refundable fee is to enable us to provide you with the lowest medication prices possible. By dealing with customers who are serious about their prescription needs we can afford to pass the savings on to you the consumer.
4. Will I be charged a processing fee for each medication I order?
You will only be charged a processing fee for each originating order.
For example, if you order three (3) medications as a part of a single order you will only be charged the processing fee once. However, if you order the same three medications by placing three separate orders, then each will have it's own processing fee applied.
Brandie
Childersburg,Alabama,
U.S.A.
I also copied this from their site...
#10Author of original report
Mon, November 13, 2006
I also copied this from their site. It also states the charge should be $9.95
Frequently Asked Questions on Ordering From Us:
1. What happens when I place an order?
2. How do I place an Order?
3. What is the Processing Fee for?
4. Will I be charged a processing fee for each medication I order?
1. What happens when I place an order?
When you place an order at FrontierPharmacies.com you will receive the lowest prescription prices you can find on the Internet.
A case manager will be assigned to process your order. The case manager will contact the physician you provided in the medical questionnaire to request the medication you selected. It is imperative that the physicians contact information is accurate to avoid any delays in processing your order.
Once we receive approval from your physician, your medication will be shipped to you.
Your order will consist of two separate transactions. A non-refundable $9.95 processing fee will be billed to your credit card at the time your order is submitted. The cost of the medication will only be billed at the time your prescription has been approved by your physician and the medication has been shipped. Any refills that are part of your order will be billed at the advertised sale price and no processing fee will apply. Upon billing, your credit card statement will show the billing coming from 6208124.
NOTE: Every new order will be assessed the processing fee.
NOTE: WE DO NOT FILL PRESCRIPTIONS BASED SOLELY ON ON-LINE QUESTIONNAIRES.
2. How do I place an Order?
Select the Medication(s) you are requesting.
Click "order" next to the dosage you would like.
Select "Check-Out" once you have selected all the items you want.
Complete the following:
Customer Account Information
Shipping / Contact Information
Payment Method
Medical Questionnaire (Must be complete and accurate to avoid delays in your order processing)
You must list your primary care physicians name and phone number, without this information your order can not be processed.
Customer Agreements
Review and Submit your Request
NOTE: WE DO NOT FILL PRESCRIPTIONS BASED SOLELY ON ON-LINE QUESTIONNAIRES.
3. What is the Processing Fee for?
With each order that is placed their will be a non-refundable processing fee. The processing fee consists of:
Calling the physician and validating the physician's information and obtain fax number.
Faxing a Prescription Authorization Form for each medication you requested.
Following up within 24-48 after faxing to expedite request when necessary.
Communicate with customer and help customer obtain desired medication from primary care physician or arrange in home consultation through nationwide physician network were available.
Route approved orders to licensed U.S. pharmacy for dispensing and shipment.
Following up with Pharmacy to ensure your order is shipped as quickly as possible.
Manage any refills given by contacting you when your refill is due.
The purpose of charging the non-refundable fee is to enable us to provide you with the lowest medication prices possible. By dealing with customers who are serious about their prescription needs we can afford to pass the savings on to you the consumer.
4. Will I be charged a processing fee for each medication I order?
You will only be charged a processing fee for each originating order.
For example, if you order three (3) medications as a part of a single order you will only be charged the processing fee once. However, if you order the same three medications by placing three separate orders, then each will have it's own processing fee applied.
Brandie
Childersburg,Alabama,
U.S.A.
I also copied this from their site...
#10Author of original report
Mon, November 13, 2006
I also copied this from their site. It also states the charge should be $9.95
Frequently Asked Questions on Ordering From Us:
1. What happens when I place an order?
2. How do I place an Order?
3. What is the Processing Fee for?
4. Will I be charged a processing fee for each medication I order?
1. What happens when I place an order?
When you place an order at FrontierPharmacies.com you will receive the lowest prescription prices you can find on the Internet.
A case manager will be assigned to process your order. The case manager will contact the physician you provided in the medical questionnaire to request the medication you selected. It is imperative that the physicians contact information is accurate to avoid any delays in processing your order.
Once we receive approval from your physician, your medication will be shipped to you.
Your order will consist of two separate transactions. A non-refundable $9.95 processing fee will be billed to your credit card at the time your order is submitted. The cost of the medication will only be billed at the time your prescription has been approved by your physician and the medication has been shipped. Any refills that are part of your order will be billed at the advertised sale price and no processing fee will apply. Upon billing, your credit card statement will show the billing coming from 6208124.
NOTE: Every new order will be assessed the processing fee.
NOTE: WE DO NOT FILL PRESCRIPTIONS BASED SOLELY ON ON-LINE QUESTIONNAIRES.
2. How do I place an Order?
Select the Medication(s) you are requesting.
Click "order" next to the dosage you would like.
Select "Check-Out" once you have selected all the items you want.
Complete the following:
Customer Account Information
Shipping / Contact Information
Payment Method
Medical Questionnaire (Must be complete and accurate to avoid delays in your order processing)
You must list your primary care physicians name and phone number, without this information your order can not be processed.
Customer Agreements
Review and Submit your Request
NOTE: WE DO NOT FILL PRESCRIPTIONS BASED SOLELY ON ON-LINE QUESTIONNAIRES.
3. What is the Processing Fee for?
With each order that is placed their will be a non-refundable processing fee. The processing fee consists of:
Calling the physician and validating the physician's information and obtain fax number.
Faxing a Prescription Authorization Form for each medication you requested.
Following up within 24-48 after faxing to expedite request when necessary.
Communicate with customer and help customer obtain desired medication from primary care physician or arrange in home consultation through nationwide physician network were available.
Route approved orders to licensed U.S. pharmacy for dispensing and shipment.
Following up with Pharmacy to ensure your order is shipped as quickly as possible.
Manage any refills given by contacting you when your refill is due.
The purpose of charging the non-refundable fee is to enable us to provide you with the lowest medication prices possible. By dealing with customers who are serious about their prescription needs we can afford to pass the savings on to you the consumer.
4. Will I be charged a processing fee for each medication I order?
You will only be charged a processing fee for each originating order.
For example, if you order three (3) medications as a part of a single order you will only be charged the processing fee once. However, if you order the same three medications by placing three separate orders, then each will have it's own processing fee applied.