Complaint Review: FRONTIER TELECOMUNICATIONS

I have been unemployed since Sept 2019. I called frontier telecom to ask if any programs to lessen my payment exsisted. I went through a wide range of inaccurate information laced with half truths regarding how to do this.

The rep who I thought knew what she was doing only turned out to be wrong as I waited as per her instruction for a pink envelope she said she submitted info on. After over almost 2 weeks of waited I called Frontier again and the rep said "who told you that we cant submit thatt you do".

Know even more conused I called thier competitor Spectrum it did take 3 calls but finally a deal was made $10 cheaper than what frontier offered and no extra paper work! I called Frontier to make sure I would not have to pay if I canceled and the rep said " no your cancelling early" well Dec 11 put me as about 11 days in to the pay period for Dec. I recieved a bill from Frontier to pay for Dec 2019 which I told them I will pay under protest.

My protest stems from the ineptitude on behalf of al least some of thier phone reps and where Californis Life Policy exist even that dept needs a review. I e-mailed frontier with my concerns of lack of representative knowledge which caused me to overpay.

When someone assures you from the perspective of telephonic representation you expect that to be tried and true as they are effectively working under the auspice of company managment. At this point it would be fair to say that from multiple dealings with Frontier that Spectrum  offered better product in my case and was much eaiser to deal with. Cheers