Complaint Review: Fry's Electronics

We got a price over the phone on a refrigerator, but when we came in, they raised it by more than 1/3. They did not want to honor quoted price until we made a big deal out of it.

The delivery guys removed the door to fit it in the house, but replaced it incorrectly (the lazy way) They damaged the hinge and now there is a loud obnoxious clicking noise, which means extra wear and tear in the long run.

After many phone calls and hollow promises, we had no choice but to drop the matter because we were not getting anywhere, they tried to blame Samsung for the clicking. (it did not click at the store) Samsung came out and told us it was from an improper installation.

We figured something is better than nothing so I called and asked for the delivery fee to be returned. They refunded the fee, but not the mileage. How cheap is that?

If I had known they would damage the door, I would have taken care of the delivery myself and not pay any delivery fee. 

Now we're stuck with potentially replacing a $700 door out of pocket because the hinge is part of the door and does not separate.

Thanks Fry's, way to alienate your customers.