Complaint Review: Outpost.com - Fry's Electronics

In August 2003, my printer broke. I've ordered elecronics for years from Outpost.com and returned a few things under their 30 day refund policy. On August 25, 2003 I ordered a Hewlitt-Packard (HP) printer. By the time it arrived, I had managed to fix my printer.

I called Outpost.com for a return authorization so I could return the HP printer (which was still in its box). The customer service representative said HP printers are non-returnable. This was news to me. It seems this policy was buried on a different page at their site.

If they'd disclosed that policy on the page from which I ordered the printer, I would never have bought it. I fretail stores have to post their refund policies in plain sight, why not interent sites?

What a ripoff!!

Jo ann
Laurel, Maryland
U.S.A.