Fry's Electronics Store #9 ripoff Misrepresenting insurance for merchandise San Jose California
I purchased a GPS Global Positioning System from their store for the sum of $549.99 in addition I was informed by the sales representative if I should purchase their Performance Guarantee for an additional $49.99 shall anything happens to my unit No Problem bring it back to the store and we will give you another one no questions ask The unfortunate day came that I had to bring it back. That day I was on my way to Europe and I badly needed my GPS, however it happen to get frozen thus I took it back to the store on its original packaging and store receipts and I was given nothing but an attitude that is unacceptable to any human standards. I waited for over an hour to be told that sorry sir We can not do anything it must go back to the factory I made reference to the salesman statement and the actual receipt of insurance paid however they still did not care they only knew one script and that was we send it back to store you wait 8 weeks This people operate short of mama papa business I urge everyone to boycott Fry's Electronics thus they are very dishonest and like to rip off public. Until this day I have not got my unit back and according to vendor was repair and send back to Fry's Electronics but their non so intelligent employees return my GPS back to factory. God only knows when I will receive my unit back.
Konstantinos
San Jose, California
U.S.A.
2 Updates & Rebuttals
Konstantinos
San Jose,California,
U.S.A.
Finally Got A New Unit
#3Author of original report
Sat, February 11, 2006
Suprising enough after I report them to ripoffreport.com and send them a hard copy of my reporting to their home office things changed a little.
First of all the crew in the return area got little nicer with me. I got a call this morning telling me Mr. Moshogiannis the factory send you a brand new unit. ?Oh da I wonder why? the exange it should of happen when I initialy took my non fuction unit back. However even thought I finally got my unit Iam still at lost for having to rent a unit in Europe for my trip. I will still BOY COTT FRY'S because their iresponsible way of doing business has not change and is not going to change they allways be a mom paps operation.
Konstantinos
San Jose,California,
U.S.A.
Fry's Electronics ripoff Misrepresenting Insurance Benefits for Merchandise Sold (Store #9 San Jose California)
#3Author of original report
Mon, February 06, 2006
I purchased a GPS Global Positioning System from their store for the sum of $549.99 in addition I was informed by the sales representative if I should purchase their Performance Guarantee for an additional $49.99 shall anything happens to my unit No Problem bring it back to the store and we will give you another one no questions ask The unfortunate day came that I had to bring it back. That day I was on my way to Europe and I badly needed my GPS, however it happen to get frozen thus I took it back to the store with its original packaging and store receipts included and I was given nothing but an attitude that was unacceptable to any human standards. I then had to wait for over an hour to be told that sorry sir We can not do anything, it must go back to the factory I made reference to the salesman statement and the actual receipt of insurance paid however they still did not care or honor their insurance they only thing they knew was a line of a script goes like this... we send it back to store you wait 8 weeks This people operate short of mama papa business I urge everyone to boycott Fry's Electronics thus they are very dishonest and like to rip off public. Until this day I have not got my unit back and according to vendor it was repaired and send back to Fry's Electronics but their non so intelligent employees return my GPS back to the factory. God only knows when I will receive my unit back.
Looking at all comments in general made about this company we should ALL BOYCOTT BUY GOODS FROM FRY'S or they will continue doing business as usual.