Complaint Review: Fry's Electronics

I purchased a laptop in April of 2004 along with a 3 year in store warranty. The laptop has been in for repair already twice in this time, with each repair lasting for a minimum of three months, and the other for almost six months. As per California Civil Code 1793.1 "...The warranty period will be extended for
the number of whole days that the product has been out of the buyer's hands for warranty repairs."

I brought the laptop in on August 20, 2007 for repairs and the service department refused to repair the laptop since the laptop was purchased in April of 2004. I explained the law to them and they refused to do the repair. They insisted that I need to come in the following day and speak to the store manager, a Todd Smith. I was informed he would be at work between 1pm and 7pm. I arrived the following day at 5pm only to find that the store manager was again unavailable. I was told by a Celso Lauber to "come back in an hour, he'll be out of his meeting by then." I came back to the store at 6pm only to find that the store manager had already left for the day. After making some fuss, another manager, a Meshba Uddin Ahmed, insisted that we should come back tomorrow to speak to the store manager. After some more arguing, he recommended that we try speaking to the Assistant Store manager. We waited for half an hour only to be told to come back in an hour and a half. At this point it's pretty clear that I'm just getting the run around since no one wants to fix this thing.

At this point Fry's Electronics will be liable for any repairs that I will do or even the cost of a new laptop since the warranty was supposed to provide a loaner.

At this point, Fry's Electronics has been reported to The Department of Consumer Affairs in California for a Civil Code violation.

Art
Chatsworth, California
U.S.A.