FRYS ELECTRONICS FRYS.com uses the ol' Bait and switch. They advertise HP keyboard with computer, then substittue (non comparable) defective product that falls apart after the 30 day warranty period. They refuse to replace. Internet
I purchased a refurbished HP computer with HP mouse and HP keyboard as stated in the ad. It arrived with no keyboard so I and to call FRYS and they sent me a non HP generic crappy keyboard. I complained and they said "tough" it's a keyboard that is all we have to give you and it is equal to the HP keyboard. Well after 31 days (30 day warranty) the keyboard has four of the letters already rubbed off (see photo). I wrote FRYS and explained the problem and complained that they had not given me an or equal kevboard but a piece crap that is already falling apart. Their trained puppets replied repeatedly, that it was more than 30 days so they are not responsible.. I reminded them that they never supplied the HP keyboard as advertised and the substitute was not comparable so they need to replace it as they certainly were responsible... no deal so here I am....
2 Updates & Rebuttals
Ken
Colorado,I'm not sure what all happened with your deal, but.....
#3Consumer Comment
Thu, September 12, 2013
"FRYS ELECTRONICS FRYS.com uses the ol' Bait and switch. They advertise HP keyboard with computer, then substittue (non comparable) defective product that falls apart after the 30 day warranty period. They refuse to replace."
What, besides the letters rubbing off, actually "fell apart?" If it actually "fell apart" (broke) then, yes, they owe you a keyboard.
WaterDQ
Hickory Hills,Illinois,
USA
Solution
#3Consumer Suggestion
Thu, November 17, 2011
You can rest assured it was equal quality... Sad to say but true. I had a logitech keyboard and mouse since 2003 and I used it on my 2008 computer that I purchased. 2 years later though I got tired of replacing the batteries and broke out the keyboard and mouse that came with it. I used the keyboard for maybe 3 weeks and the same letters were rubbing off. You have two choices either try to go through the manufacturer for the keyboard or do what I did and save some time by getting stickers for the keyboard buttons and call it a day.