Complaint Review: FSLA

I am currently enrolled with FSLA.  I signed up sent in all information required.  They never sent notification to my previous student loan they were taking over payments.  Now I am unable to reach anyone.  My calls are not returned and the phone no longer works.  I have deferred my previous loan several times to complete needed informtion, which has accrued interest and now out of control to try to pay back.  This has and will impact my credit.  My recommendations DO NOT USE THEM.  When the phone no longer work it is really not a good sign.  I was fooled to believeing that this was something that was set up through President Obama to help reduce student loan debt.