FTA Satellite Shop No product, no response, no physical address, and cell phone for an office? San Diego California
On May 12th, I ordered a free-to-air satellite receiver, a Coolsat 7000 Micro PVR from FTA Satellite Shop. This is June 7th, and I still have nothing more than the order confirmation with an order number. Twice I have sent emails to their sales department, and only got an autoresponder message back, saying that someone would contact me within 48 hours, which never happened. With no response there, I also sent a message to their tech department, and got the same autoresponder message back, again with no follow up.
When I looked harder at their site, I found no physical address listed, and no phone number for anything. When I got my bank statement, I found that the order had been charged, and there was a phone number listed after it, the only one I have found anywhere. When I called it, I got a voicemail for a Nathan Vandewarker, so I left a message. Still I got no response.
I tried again a few days later, and got the same message, but this time, I did a reverse number lookup, and found that it belonged to nothing more than a cell phone in T-Mobile's network in San Diego. I couldn't even find a white pages listing for this person. I am currently going back through my bank and through PayPal to try to get these charges reversed.
Also, I realize this receiver may be a new product, but they do have it listed for sale, and if there was a reason for the delay, a reputable company would have sent me a notice about that. It isn't the lateness of delivery, it is the total unresponsiveness of the company that makes me angry, but I blame myself for not doing my research first.
For those who are in similar situations, NEVER order from a company who doesn't list a physical address or phone number on their site. I should have known better, since I also have an online retail business, and I answer customer inquiries within 12 hours max. If anyone has any other information on this company, please post what you have, and if this company is truly ripping people off, lets try to put a stop to it.
John
Cherokee Village, Arkansas
U.S.A.
5 Updates & Rebuttals
RJ
United States of Americaftasatelliteshop.com
#6Consumer Comment
Sun, March 06, 2011
yea the same thing has happen to me over 8 months ago with a coolsat 6100
Pardel
Bernie,Missouri,
U.S.A.
Received in 2 days. . . .
#6Consumer Suggestion
Thu, November 06, 2008
A friend of ours told us about this product. He ordered his from fta.com and received the order in 2 days time. This is the product he ordered. . .
http://www.allstarwholesales.com/detail.php?id=3
OVERVIEW
-------------------
The VIEWSAT PRO is one of the best selling Free To Air Receivers featuring high speed processing, excellent picture quality, dual USB ports, and PVR (Personal Video Recorder). The Viewsat VS PRO conveniently updates using two (2) USB ports located on the front and the back of the receiver. Record by connecting an external USB hard drive.
PACKAGE INCLUDES
--------------------------
Brand New VIEWSAT PRO PVR FTA Receiver
Viewsat Universal Remote Control
Factory Retail Box
User Manual
BONUS
----------------------------
ORIGINAL VIEWSAT 4x1 DiSEqC Switch
RCA (Audio/Video) Cable
Null Modem Data Cable
Two (2) AAA Batteries for Remote
This item is 149.00. My aunt also ordered one that was 600.00 dollars, received it and is very happy with it. My husband and I have just today ordered 2 of these, one for us and one for our son.
Pardel
Bernie,Missouri,
U.S.A.
Received in 2 days. . . .
#6Consumer Suggestion
Thu, November 06, 2008
A friend of ours told us about this product. He ordered his from fta.com and received the order in 2 days time. This is the product he ordered. . .
http://www.allstarwholesales.com/detail.php?id=3
OVERVIEW
-------------------
The VIEWSAT PRO is one of the best selling Free To Air Receivers featuring high speed processing, excellent picture quality, dual USB ports, and PVR (Personal Video Recorder). The Viewsat VS PRO conveniently updates using two (2) USB ports located on the front and the back of the receiver. Record by connecting an external USB hard drive.
PACKAGE INCLUDES
--------------------------
Brand New VIEWSAT PRO PVR FTA Receiver
Viewsat Universal Remote Control
Factory Retail Box
User Manual
BONUS
----------------------------
ORIGINAL VIEWSAT 4x1 DiSEqC Switch
RCA (Audio/Video) Cable
Null Modem Data Cable
Two (2) AAA Batteries for Remote
This item is 149.00. My aunt also ordered one that was 600.00 dollars, received it and is very happy with it. My husband and I have just today ordered 2 of these, one for us and one for our son.
Pardel
Bernie,Missouri,
U.S.A.
Received in 2 days. . . .
#6Consumer Suggestion
Thu, November 06, 2008
A friend of ours told us about this product. He ordered his from fta.com and received the order in 2 days time. This is the product he ordered. . .
http://www.allstarwholesales.com/detail.php?id=3
OVERVIEW
-------------------
The VIEWSAT PRO is one of the best selling Free To Air Receivers featuring high speed processing, excellent picture quality, dual USB ports, and PVR (Personal Video Recorder). The Viewsat VS PRO conveniently updates using two (2) USB ports located on the front and the back of the receiver. Record by connecting an external USB hard drive.
PACKAGE INCLUDES
--------------------------
Brand New VIEWSAT PRO PVR FTA Receiver
Viewsat Universal Remote Control
Factory Retail Box
User Manual
BONUS
----------------------------
ORIGINAL VIEWSAT 4x1 DiSEqC Switch
RCA (Audio/Video) Cable
Null Modem Data Cable
Two (2) AAA Batteries for Remote
This item is 149.00. My aunt also ordered one that was 600.00 dollars, received it and is very happy with it. My husband and I have just today ordered 2 of these, one for us and one for our son.
Pardel
Bernie,Missouri,
U.S.A.
Received in 2 days. . . .
#6Consumer Suggestion
Thu, November 06, 2008
A friend of ours told us about this product. He ordered his from fta.com and received the order in 2 days time. This is the product he ordered. . .
http://www.allstarwholesales.com/detail.php?id=3
OVERVIEW
-------------------
The VIEWSAT PRO is one of the best selling Free To Air Receivers featuring high speed processing, excellent picture quality, dual USB ports, and PVR (Personal Video Recorder). The Viewsat VS PRO conveniently updates using two (2) USB ports located on the front and the back of the receiver. Record by connecting an external USB hard drive.
PACKAGE INCLUDES
--------------------------
Brand New VIEWSAT PRO PVR FTA Receiver
Viewsat Universal Remote Control
Factory Retail Box
User Manual
BONUS
----------------------------
ORIGINAL VIEWSAT 4x1 DiSEqC Switch
RCA (Audio/Video) Cable
Null Modem Data Cable
Two (2) AAA Batteries for Remote
This item is 149.00. My aunt also ordered one that was 600.00 dollars, received it and is very happy with it. My husband and I have just today ordered 2 of these, one for us and one for our son.