Complaint Review: FTD

Ordered flowers from FTD three days before Valentines day and paid extra $18 to have flowers delivered on Valentines at wife's job. They were never delivered, went to FTD website and filled out their order confirmation Email and received an Email saying the flowers were delivered. Called their 800 number and after a 46 minute wait was told the flowers were not delivered and the Email response was an automatic reply.
Was informed they would refund $5 dollars and deliver them on the next day 2/15, flowers never arrived. Called 800 number again and after a 35 minute wait was told I would have to wait until 7-8 P.M to make sure the florist wasn't running late. Believe me the florist is not running late flowers will not be delivered, filing this complaint and with the credit card I used to pay for the flowers.
FTD sucks and are not straight forward with their customers, If they could not fulfill the order I shouldhave been notified so I could have made other arrangements but apparently they over book just to get the extra money and if your not happy with that too bad! F**k FTD