Fulfillment Center/Empire Driven Marketing I completed a simple survey for a free gift, with the condition that I paid shipping. I was charged $4.95, twice, on 12/19. Now thay have put a hold on my bank account for 89.73 AND 89.95 on 1/1/18. I have no way of contacting them. West Jordan Utah
*I completed a simple survey for a free gift, with the condition that I paid shipping. I was charged $4.95, twice, on 12/19. Now thay have put a hold on my bank account for 89.73 AND 89.95 on 1/1/18. I have no way of contacting them.*
Included in description.
1 Updates & Rebuttals
Mike
Manhattan,New York,
United States
We Issued a Refund and Took Care of this Customer 100%
#2UPDATE Employee
Thu, June 21, 2018
Hi there,
We have just noticed a complaint from this customer. According to our records, this customer signed up for two products on 12/18/2018 through our website.
The customer paid $4.95 shipping and handling for each product and agreed to be billed 15 days later in the amount of $89.95 and $89.73. Customer then agreed to be billed every 30 days for us to keep sending a 30 day supply of her products.
However, it appears this customer did in fact contact our customer support on 01/01/2018 and requested a refund. Our customer support agent had logged notes under her account regarding the conversation. She agreed to have the following amounts refunded. $67.29 and $67.46. We gladly refunded those amounts for her.
We took care of this customer 100% and honored her request.
We just wanted to share the full story and have evidence to support everything stated above.
Thank you