Complaint Review: Fulfillment Center - Hoodiburst - Hoodiawater

If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.


Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.

On 12/4/08 I emailed Pomclear for a refund of Hoodiburst Gum and Hoodiawater. They replied that they do not sell these two items so they cannot give me a refund. However, the name POMCLEAR appeared on my credit card statement. I have e-mailed Hoodiburst and Hoodiawater for refunds but did not get any answer from them. I called the number that was given to me when I received these items and could never get through. I called the other day and now there is always a busy signal. WHAT A SCAM!

Now I am out $45.00 for these two items and if I don't pay, late charges will apply and my credit score will drop.

Dear Janet,

We would have appeared as "Quick2You, LLC" on your statement. We have searched under your name and find no order. The order number you have does not fit the format of our order numbering system. We do not sell Hoodia Gum or Hoodiawater.


Thank You and Have a Nice Day
Quick2You Customer Support
1.877.269.0412

What this means is that they are not responsible for a refund, neither is Hoodiawater or Hoodiburst since they did not respond to me. I won't want and can't afford to pay for these two items which amount to $45.00. Now what do I do? Get more late charges for not paying and get bad credit report.

Please someone help me.

Janet Lux

Dear Janet,

We would have appeared as "Quick2You, LLC" on your statement. We have searched under your name and find no order. The order number you have does not fit the format of our order numbering system. We do not sell Hoodia Gum or Hoodiawater.


Thank You and Have a Nice Day
Quick2You Customer Support
1.877.269.0412

What this means is that they are not responsible for a refund, neither is Hoodiawater or Hoodiburst since they did not respond to me. I won't want and can't afford to pay for these two items which amount to $45.00. Now what do I do? Get more late charges for not paying and get bad credit report.

Please someone help me.

Janet Lux

Dear Janet,

We would have appeared as "Quick2You, LLC" on your statement. We have searched under your name and find no order. The order number you have does not fit the format of our order numbering system. We do not sell Hoodia Gum or Hoodiawater.


Thank You and Have a Nice Day
Quick2You Customer Support
1.877.269.0412

What this means is that they are not responsible for a refund, neither is Hoodiawater or Hoodiburst since they did not respond to me. I won't want and can't afford to pay for these two items which amount to $45.00. Now what do I do? Get more late charges for not paying and get bad credit report.

Please someone help me.

Janet Lux

Today, 12/3/2008, I e-mailed:

Pomclear in Arizona at

customerservice@quick2you.com

asking for a a refund, explaining how the information I had (phone numbers, e-mail sites) never could be reached and I didn't know Pomclear even existed until I received my credit card statement (what a scam).

So now I am waiting to see what their answer will be.

December 3, 2008
I received my credit card statement yesterday and instead of Fulfillment Center in Largo, Florida the company name is Pomclear in Arizona (no city given). So I am going to investigate Pomclear and let you know what I find.