Fulfillment Center/Shipping Department CHARGED BANK ACCOUNT FOR TWO ITEMS-$89.95 & $89.95 WEST JORDAN UT
CALLED 4/15 TO CANCEL HYDRA LIFE SERUM & HYDRA LIFE EYE CREAM. I WAS TOLD IT WAS TOO LATE TO CANCEL....I CALLED BACK ON 4/29 TALKED TO FEMALE - ASKED TO TALK TO SUPERVISOR - SHE SAID HE WASN'T THERE HE WOULD CALL ME BACK IN THREE HOURS. HE NEVER CALLED. I CALLED BACK ON 4/30 AND SPOKE TO ETHAN, AFTER TELLING HIM MY COMPLAINT, HE TOLD ME TO HOLD ON.
WHEN HE CAME BACK HE TOLD ME HE HAD CONFIRMATION THAT PRODUCTS WERE DELIVERED ON THE 2ND-13 DAYS UNTIL I CALLED ON 4/15. AT THAT TIME HE TOLD ME THAT THEY ONLY GAVE A 10 DAY TRIAL. I TOLD HIM I HAD A 14 DAY TRIAL.
I ASKED TO TALK TO A SUPERVISOR-AFTER HOLDING ON FOR 6 MINUTES I WAS TOLD TO CALL BACK IN 1 OR 2 DAYS AND MAYBE I'D BE ABLE TO TALK TO A SUPERVISOR. I BEGAN TO TELL HIM I WANTED THOSE CHARGES REMOVED....HE HUNG UP ON ME.