Fullreleases Eguidestore Billinghlp.com Offered a one of $4.95 fee, then charged $29.95 to my credit card recurrent with no valid options to cancel Internet
Although on fullreleases site it states .... The fee to purchase an Eguide is $29.95 + Applicable Taxes, this fee is a ONE time fee .... you will never be asked to pay again. I actually signed up in response to a $4.95 one off fee.
Fullreleases billing is listed as eguidestore on credit card bills.
I then received the email below from: support@billinghlp.com
Dear ......,
We, the representatives of billinghlp.com Customer Support Center thank you for choosing us.
This is to notify you that we have charged the needed amount of 29.95 GBP from your account since you have chosen recurrent charging for Eguidestore.
Please contact us back if you have any questions or difficulties with our products or services.
If You wish to cancel recurrent charges please follow step-by-step instructions listed below. NOTE: CANCELLATION OF RECURRENT CHARGES WILL STOP YOUR USE OF THIS SERVICE
1. Please insert the following link into the address bar of your browser: https://secure.billinghlp.com/support/
2. Once the page is open, fill in at least two blank fields with the following information to locate your transaction:
Your credit card number used while purchasing the product
Your order number
E-mail used while purchasing the product
3. Choose 'Login' to enter
4. Once your order information page appears, press 'Cancel Order' in 'Order Status' area
5. View drop-down menu on next page to select the reason of your subscription termination
6. Please carefully check entered information. Click 'Cancel Order' to continue or 'Back' to return to the previous page and change information details.
7. The page will appear to notify you about your order cancellation confirmation.
Your feedback is highly appreciated.
Thank you,
billinghlp.com
Customer Support Center
I attempted to follow the above process but there is no valid link to https://secure.billinghlp.com/support/ to follow their supposed cancellation process nor is there an option to cancel on the fullreleases website.
No telephone contact is available and no-one responds to enquiries re cancellation sent to fullreleases or eguidestore.
Anything to do with fullreleases and eguidestore.com should be avoided like the plague. The only option is to cancel the credit card used to purchase.
Ripped off big style! This company must be earning a fortune and if I am to read all the other online complaints nothing seems to be being done to stop deceptive practice and support the consumer!
Marijn
Maasdam
Netherlands