Fumfie.com DON'T FEEL BAD....I've been scammed by them too!!!! Rockaway Park New York
Like all the previous posts at consumeraffairs.com and yelp.com, including ripoffreport.com, this company scams people out of their money. I didn't buy my camera here, but I bought a five-year extended warranty through them. I had to use the warranty July 2013, and it took nearly seven weeks for them to complete the repair. During the "repair" period, I had to be the one to make contact, as no updates were provided, and I was never told what repair work was done on the camera when it was returned to me. Now 12 months later my camera breaks again and needs repair involving the exact same issue. Guess what Fumfie has to say about my request for warranty repair? Fumfie writes back--
Hello,
We understand that you have redeemed your warranty service in 2013. Please be advised, once the warranty service was redeemed, it is no longer valid. It is only possible to file one warranty claim per extended warranty policy.
We apologize for any inconvenience this may cause.
Sincerely,
Customer Service Department
1-866-666-9198
Fumfie.com
I should've known they would find a way out of taking responsibility for a repair that seemed sketchy from the beginning and not have to pay for the re-do of shoddy repair job. Who buys a warranty that is redeemable once? Oh yah! Me that's who.
When a company advertises and sells a five-year warranty, not one-time warranty in five years, and the end-consumer never receives the warranty terms spelled out clearly. Then it typically assumes that you're paying for extended warranty coverage for a five year period following the date of purchase, regardless of the number of warranty repairs during that period.
And when I asked for a copy of my warranty terms and conditions, what type of response do think I received in return? You got it....nada.