Complaint Review: Funneltopia

This company was promoting a free download on my social media pages (Can't remember what it was for) I signed up for the free download and had to enter my credit card.  I never had any intention of signing up because I'm rebuilding my business that shut down during covid and didn't have the money at that time.  When I saw the charge on my account, I reached out to them and they seemed willing to give me a full refund.  They then proceeded to say that my bank had approved the charge so they can't give me my money back.  I explained to them, rather nicely and I have the text messages to prove it, that I didn't have any intention of getting their services.  I asked if they can please refund my money and per the text, they again seemed they will be able to help me.  I will attach all text messages.  I then reached out on Instagram and they insulted me.  Here is the message.  "Just an observation from someone who use to get frustrated at myself over similar stuff - if you put as much energy into growing your business as you do trying to get a refund for something you bought but didn’t use you would probably make a lot more money."

This is just one of their unprofessional messages to me.  This is a company with a lot fewer followers than I have on all platforms.  I'm a filmmaker that's trying to rebuild a business after covid and take care of my wife and 2 kids.  My film just premiered at the Manhattan Film Festival a few weeks ago and I'm working as a film media & Tech manager for an organization that helps those experiencing homelessness here in Nashville.  My name is John Henry Soto.  My point is that I don't need a lecture from an organization that hasn't come close to my production and now they took $297 from me for a product I had no intention of using and they can't even use their own product to help themselves.  

It's frustrating and I just want a full refund.  The last thing I want to do is take them to small claims court but I will if I have to.  Especially how they treated me.  I don't want anyone else to have to go through this.  I also have screenshots of their messages to me that I will provide.  

Thank you for your time.