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Funtown RV Anything but fun for the buyer Cleburne Texas
I don't know where to begin with this, but here goes... My wife and I bought a 2016 Forest River Sabre from Funtown (Cleburne location) in June of 2016. Salesman: Pete Johnson
The day we went to pick the lemon up, we disturbed to find out that the "technician" knew NOTHING about the RV he was handing over to us. I asked several times about maintenance and how to use several features in the RV, he couldn't tell us anything definitive.
This was frustrating, but we couldn't get anyone else to come help us either. We pulled the RV to storage that day and returned two weeks later for our first camping trip in our brand new camper.
That's when I started really noticing things about the RV that just didn't seem right, like the front door rubbing the jam making it stick when opening and the fact that the AC unit in the front bedroom would not shut off, EVER. The rear bathroom had a disgusting issue, the grey water and sewage were going into the same tank!
Yes, it was a real wonder that it ever made it through QC, assuming they have a QC department. Too many things too list here, seriously. I called the service dept. and finally got someone to agree to send a technician to me to make some repairs. Well, the mobile RV repair guy fixed what he could, but stated that it really needed to go in for service due to the rather long list of defects and bizarre problems.
I called service and they said the waiting list was several months, but to make a list and do it all at once. I did this every time we took it out, something needed to be added to the list.
On our last camping trip in January 2017, it started raining and water started pouring through the nose cap. I was forced to return it to storage after a mobile RV repairman told me it was not the caulking, but the rubber roof sealant locate on top of the camper.
The following week I made an appointment with "funtown RV" service dept. I was then informed that it would be two months before they could accept the RV, which turned out to be March 10th. On March 10th, I dropped the RV off with Allan, he made a list of needed repairs (3 pages worth) of stuff to be fixed.
I received a call from Allan today, May 9th 2017. He called to tell me that warranty does NOT cover the leaking nose cap. That is considered owner maintenance, according to Forest River. How is the rubber roof sealant leaking after only 8 months with very little use? Apparently this unit sat outside for the better part of a year before I bought it.
Allan then told me that he could give me an estimate to fix it, but I told him I wouldn’t be spending another dime with funtown. This is so frustrating to me and I know that I really typed a lot of stuff here, but I really want to save others the frustration I’ve been through.
Bottom line: DO NOT do business with these people!! They are too big to take care of their customers and make sure that they aren’t sending you away with a turd of an RV. The salesman told my wife and me that they would stand behind what they sell and that the RV we chose would be quality checked before we pulled away. BS!
He also said that they would plug it in for 24 hours to make sure everything was good with the unit. They plugged it in to make sure the lights came on and the AC worked, that was all. Pick a smaller RV dealer, you will pay a little more up front, but they will take care of you, funtown will not.
Not an ounce of integrity in this company, buyer beware.
3 Updates & Rebuttals
Consumer
Scottsdale,United States
Here’s why RV buying not is not fun
#4Consumer Comment
Thu, January 18, 2018
I’m sorry for your troubles and I want to post some helpful information for you and many other RV buyers. Several years ago I own a RV repair business and I got so many complaints of people buying brand new motor homes and have had so much troubles with defective components and this should never happen especially on a brand new motorhome.
There are so many RV dealerships that sell brand new motor homes that refused to do any pre-delivery inspections before they place these motorhomes on the lot for sale. I personally believe that many of these RV dealerships refuse to do these predelivery inspection because they do not want to pay their staff to do it. Instead they would rather you buy the motorhome and bring it back and activate a warranty claim then the RV dealership gets paid to do the work.
I offer my services to attorneys that represent RV buyers at no cost to show them what to look for when they activate a lawsuit against any RV dealership of their choice .
One of the most important things that should be checked out on a brand new motorhome is the LP gas system and let me explain how explosive propane really is
Most RV technicians do not understand the expansion rate of propane here are the facts
If you have 1 gallon of propane in the tank it’s in a liquid form under pressure inside of the tank if that 1 gallon of liquid propane is released into the atmosphere because of a leak that one liquid gallon will expand a 270 gallons of explosive vapor.
1. 5 gallons of propane is equal to 1350 gallons of explosive vapor
2. 25 gallons of propane is equal to 6750 gallons of explosive vapor
3. 50 gallons of propane in the tank is equal to 13,500 gallons of explosive vapor.
Now I am sure that you would like to know if you buy it brand new or used motorhome you want to know if the LP gas system leaks or not. Ask your favorite RV dealership if they can show you the predelivery inspection documentation or the motorhome that you purchased and ask them to show you that leak down test results before you buy a motorhome never after you sign a contract.
If they can’t provide you with this kind of documentation you need to get up and walk out and refused to part with your money. When you buy a brand new motorhome you want the experience of enjoying a brand new motor home without any troubles, just like for the most part when you buy a new car.
A law firm in my past hired me to go up against one of the biggest RV dealerships in the country and I proved that the dealership was submitting fraudulent documents with Gord signatures on a predelivery inspection report. I prove to the judge that the document and forge signatures and a proper predelivery inspection was never done on the motorhome and after evaluating the motorhome which was a brand new motorhome I documented 27 pages of repairs that the motorhome need it I made a believer out of the court that the motorhome should’ve never been on the market for sale until after everything was fixed not after he was sold.
Remember you can’t get any TV station or News Reporter Politician Reviews to do any stories on fraudulent misrepresentation RV sales because they get a lot of money from RV dealerships in the form of advertising money.
Every RV fire should always go to Rip Off Report and read the reports that have been posted over the years before you go to any dealership of your choice.
Now I encourage you to go to RipOffReport.com on the homepage just a little ways down on the right-hand side you will see Rip Off Report live.
Go to that page and scroll down a little bit on the right-hand side once again and look at the black audio player and listen to the very top number one show listen to it completely that’s me reveaking scams in the RV industry. Listen to that show a couple of times the second show was me talking about scams in the automotive industry. Any law firm who knows what they’re doing when it comes to RV dealership cases that’s worth a grain of salt would agree with everything that I say.
Please do your homework before you part within leave your money please continue to read some of this information that I’m going to post below this is a predelivery inspection check sheet list that RV dealership should be using but they don’t because they don’t want to pay for it.
BEST REGUARDS YOUR RV BUYER ADVOCATE....
The most important functions of an RV are not listed on their list. Items like the
1. LP gas furnace does it leak LP GAS ?
2. The LP gas hot water heater.
3. The LP gas stove.
4. The LP gas refrigerator.
5. The ammonia gas system in the refrigerator does it leak ?
6. The power supply converting 110 V AC over to 12 V DC.
7. The complete plumbing system does it leak ?
8. Does the plumbing system have a water pressure regulator
9. The sewage system the black water and the graywater tanks do they leak ?
10. All of the 12 V system batteries ? Are they holding a charge
11. Does the complete electrical system on the 12 V DC side have any battery drains ?
12. The air conditioning systems the dash AC and the roof AC do they work properly.
13. Does the roof AC unit look like it's properly secured to the roof where it will not leak water when it rains ?
14. Does the shower or the toilet leak water underneath that wood rot the wood out under Neath the shower or the toilet ?
15. The water pump for the RV aspect of the motorhome does it leak it does it maintain normal operating pressure ?
16. Does any aspect of the RV have rotten wood ?
17. Does the LP gas system have leaks anywhere throughout the system ?
18 does the LP gas regulator maintain a normal operating pressure without league downs ?
19 does the RV come with all of the owners manuals for safe and normal operation knowledge ?
20 does the RV have leveling jacks to do the work without hydraulic leaks?
21 has the LP gas furnace been checked for any carbon oxide leaks ? Which can be deadly if not check properly ....
22. When driving the motorhome does the motorhome engine charge the RV batteries properly ?
23. Does the motorhome have slide outs and are they properly aligned so they do not create drag to wear out the electric motors ? I could make this list five times longer.
I could go on for days when it comes to RVs and complete system checks. If someone's only going to charge you a couple of hundred dollars for a complete system check on the motorhome they are an idiot because they don't know what they're doing they don't know the complete systems of a motorhome you cannot take a RV to an automotive shop and have it checked out it's completely different then a car or a pick up truck or a little minivan.
Whoever created this business model has no clue what they're doing. I feel their business model is to refer you to local automotive shops to have your cars and vans and pick up trucks checked out and they are the middleman to make money on work they've never done. The above is my opinion.
When a RV dealership does not perform an LP gas system leak check is that a safe situation for the consumer or a unsafe situation for the consumer ??
Good News
#4Author of original report
Thu, May 11, 2017
Allan from funtown left me a voice mail yesterday saying that his manager was going to try to make this right. I'll post a follow-up when I get another update from funtown, but for now it sounds like good news.
Auto dealer fraud Investigator
Scottsdale,Arizona,
USA
To the person that posted this report about Fun Town RV
#4Consumer Comment
Thu, May 11, 2017
I would like to take this time to thank Matt The gentleman that I spoke to yesterday for almost an hour at Fun Town RV. He said that he would love to talk to you to work out any issues he would like to know for you to touch base with him give him a call and meet with him at his store. He told me a lot about the dealership and about the company and their philosophy about their new predelivery inspection program that that they are running right now. They are doing a lot to make improvements to the delivery process and they have a predelivery inspection location where they do all their inspections before the RVs go to the lot for sale.
Please do yourself a favor and touch base with Matt tell him that I Stick am the one who talk to him for almost an hour yesterday and I had a very pleasant conversation and he wants to touch base with you. He told me a lot about the company and he's doing a lot more than mini RV dealerships across the country. They are pushing their CSI should I say customer satisfaction into a new direction to make things better for their customers and he wants to hear from you please give him a call.
The conversation that he and I had was very pleasant give him an opportunity to work with you.. invest your time calling him you will not regret it...