Funtyme Reservations, Vegasrooms.com ripoff Las Vegas Nevada
Double charged me when Accused me of fraud won dispute w/credit card company, insult .....
When I arrived in Las Vegas, the hotel didn't have the correct reservations. The hotel said that is common for wholealers to do. When it was finally straightened out, my credit card had a double charge. I disputed it w/my credit card company, & won the dispute. During the dispute, they accused me of fraud, sent me insulting emails, and a copy of the email in the mail when I bounced it back to them. They even had the nerve to ask why I would be worried over that charge when my room charges were over $600 for 5 people.
When I won the dispute, the next day there was another charge on my credit card from them for the double charge. I alerted my credit card company about it, had to fill out paperwork & have it notarized, & cancel that credit card so they would be unable to do that again.
The credit card is now going after them for fraud!
Danae
Cleveland, Ohio
1 Updates & Rebuttals
ED
LAS VEGAS,Nevada,
U.S.A.
Fraudulent Report
#2REBUTTAL Owner of company
Tue, December 10, 2002
This customer (Danae, Cleveland, OH) booked his hotel reservation through vegasrooms for a Las Vegas hotel. He then changed his arrival date (via email instructions), then showed up at the hotel on the date he canceled.
On a sold-out weekend vegasrooms was able to secure him a room in the same hotel; charged his card our wholesale rate; which he accepted, and confirmed with him that he also wanted to keep the second itinerary which he had also booked. He did.
Customer used all room nights, both reservations. Customer later complained that he had been charged by the hotel for his rooms, and therefore wanted a full refund by vegasrooms. Vegasrooms investigated: he was not charged by the hotel for his rooms--customer racked up over $600 in movie rentals to his room. With that attempt failed, he then disputed the accurate charges for the rooms he ordered through vegasrooms, and used.
Customer fraudulently claimed "Fraudulent Charge, no cardholder authorization." After several months, and a one foot thick set of correspondence, "Proof of Purchase" and his signed hotel registration cards, customer's bank forced this customer to pay his bill.
This customer is an unfortunate example of an individual looking for someone else to pay HIS bills for him, and will blame merchants, and probably anyone else, until they give up trying to reason with him, and just allow him to rip them off. Vegasrooms did not give up or give in to his attempts to rip us off, and this individual was forced by his bank and ours to pay for what he ordered and used.
Comsumer fraud is a serious problem in our society. Let's not forget, customer fraud is a nightmare for honest merchants too.