Complaint Review: Furniture Mecca

These guys cant deliver if their life depended on it. They screwed up my delivery, from what I found out the warehouse person gave the driver my invoice but no one ever put the furniture on the truck. But that wasnt even the first part, I get a call on a monday them telling me that my delivery would have to be cancelled cause the truck broke down, but my delivery wasnt even set for Monday. The staff at the furniture mecca is in one ear out the other. Then friday comes along - invoice but no furniture, no call either to tell me when they will be there wasted a whole day for nothing, then Saturday they call me and say we will deliver to day but you need to give us $300 - I have a receipt that says paid in full. A week goes by and the manager finally gets to me and says ok give me $200. I say no give me my money back and he says we dont do that here. The receipt doesnt say anything about no refunds. So I put a complaint in through the better business bureau - 2 months go by they dont acknowledge the complaint from them, they then call me up and say they will refund my money, they must of re-sold the furniture I bought, and now 3 weeks go by and I still dont have money, so 2 + months, they have my money and my furniture. 

Michael
Hi-Nella, New Jersey