Future Fitness Future Fitness GymJustina in the Accounting DeptThe Owner Future Fitness refuses to cancel my husbands membership and won't tell me if they are billing my Insurance company for my account Turnersville and also the Berlin Accounting dept New Jersey
My husband and I joined Future Fitness in November 2012. His was paid by his debit card, mine by my health insurance company. Half way into the year we had so much going on we stopped using it. When we thought the memberships would automatically cancel at the end of year it did not. They continued billing by using his debit card. I noticed two months a double billing in the first month then a monthly billing thereafter. We also noticed the contract had a falsified date at the end of the contract which stated a with whole new date for the following year. We also called several times and spoke to accounting to cancel and went to the gym. We finally got the owner on the phone who was so rude and he said I am sorry but you can't cancel this. We told him that they must have been added this date after my husband signed the contract. We called for a few months and told them to stop taking money out of his debit card. Then sent a letter regular mail in February. They continued to bill for his.
Finally we went to the bank and cancelled the debit card. Then we sent them cancellation letters, by certified mail, and in person to the faciltiy we signed up in (Turnersville) and to the Accounting dept. (Berlin NJ) and delivered to them personally a letter of cancellation all in May. They said you cannot cancel until you pay May in full and the uncollected funds fees so we paid it with a chk. Got a receipt. Then she said you cannot cancel until you speak to a representative here at the gym. We told her yes we can. As we sent notice by by certified mail. She said no that is not enough. So we asked to see a rep. She said I am sorry they are too busy to see you. That was May 30th. So in June instead of cancelling they continued charging and uncollected fund fees as well so now we are being double billed. We called accounting and spoke to Justina who said I am sorry as long as you have a balance you cannot cancel. I said how can we not have a balance when you refuse to stop billing us. Also, I have asked if they are still billing my Insurance company for my membership and all they will tell me is they cannot see that information. They still refuse to accept the cancellation at this point.