Complaint Review: Future Fitness

I've been a member at FF since 2006. I wanted to have my wife & son join, but couldn't afford the $99 sign up fee nor the $37/month for each of us. So I attempted to cancel my membership & found I had to give 90 days notice. I tried multiple times to meet with a manager, but they weren't available & wouldn't call back to get on their schedule. This went on for weeks when one receptionist finally suggested I leave a letter which was on 4/1. Because I was 1 day late I have to pay another month of fees. This has been a horrible customer service experience. I will never Join this club again. They make dealing with the state government seem like a pleasure.