Future Payment Technologies They charge my card without explanation Texas Nationwide
Around the time of August , 2014 1(+/- few days) I fill the form on their website trying to find a way to cancel my contract with Future Payment Technologies.
Nobody answer to the message.
The date of August 19, 2014 I fill the form on their website and I sent an e-mail at SOS@futurepaytech.com trying to find a way to cancel my contract with you, Future Payment Technologies.
We received the next message:
“Hello N****,
I am sorry for the inconvenience, but unfortunately, we cannot provide the cancellation information via email. In order to cancel your account, you will need to contact one of our account specialists at 888-233-3376.
Thank you!
Geri Hamon
Tech Support Specialist
Future Payment Technologies
T: 877.233.3376 x8379| F: 888.445.4815
12700 Park Central Drive | Dallas, TX 75251”
A few days later, we talk by phone with one of your employee, trying again to cancel the contract. His answer was “You can not cancel via phone! You must to stay with us ONE MORE YEAR, after 4 years, which already past. I asked the copy of the agreement and he promised to send.
Nobody sent the copy or an official answer.
Starting with August 25, 2014 I sent daily a fax to 1 888 573 49 34, asking the same: the copy of the agreement and the official way to end the agreement.
Nobody sent the copy or an official answer.
August 27, 2014 I request, again and last time, an official answer and the copy of the agreement. That notice was sent via e-mail to SOS@futurepaytech.com, via fax to 1 888 573 49 34, and via website to their form.
I wrote if i will not receive an official answer and the copy of the agreement, I reserve the right to use all official way to cancel our agreement, starting with all media way (BBB, Ripoff Report, Facebook etc) or the Commercial Court
Few daus later, September 10, 2014 they charge my account with $496. I ask explanation via email.
Like ususally, no answer
Yestarday, September 24 they charge (in my opinion already STOLE) my account $ 700.
I sent email, form on website an fax asking explanation.
As I an quite sure I will not receive answer, please help me to receive all my money back and to know all customers the great business way they develop.
Thank you!
If you have any questions, please feel free to contact us.
1 Updates & Rebuttals
Director at Future Payment Technologies
Dallas,Texas,
Charged Account/Account Terms Clarification
#2UPDATE Employee
Thu, October 02, 2014
Thank you for your reivew. We do apologize for any inconvenience or frustration you may have experienced. Due to security reasons, cancellation procedures cannot be handled via email because we have to legitimately verify the business owners and email isn't always reflective of the true account holder. Our terms also state that a 30-day notice must be given prior to the end of a contract period should a merchant cancel a contract, else an early termination fee applies or the contract wil auto renew.
In terms of billing, because you still had your account in August, you were billed for August services, which appeared on your statement in early September. We also confirmed that you received your shipping label in order to ship our equipment back.
We do aplogize for the inconvenience and we do appreciate feedback so that we can research and apply any improvements to our service levels if needed.
We wish you the best of luck in your future endeavors and thanks again for your review.