FWM Laboratories Fraud, automatic membership, $87.31 Miami Beach Florida
i ordered a 30 day supply of Acai Berry Detox for only the cost of shipping. $3.95, They don't tell you that you are automatically signed up for the membership unless you research in the fine print on another link on the website.Which means they start sending you monthly supplies at the cost of $87.31. They give you 14 days to cancel from the date of your original order, which in turn usually falls after you get your free sample,and their contact information of course comes with the free sample. I was on hold for 10 minutes and was assured they would cancel my membership but I would have to wait for 10 days for a return to my visa acct. My bank could not stop the charges because it was considered an authorized charge since I had ordered the initial bottle of pills. They said i can file a fraud investigation but that will also take a few days. Please read the terms and conditions on any website before ordering a product online.
Cindy
kayville, Utah
U.S.A.
1 Updates & Rebuttals
Henry Hammond
Jerkintown,Pennsylvania,
U.S.A.
Be cautious when purchasing online
#2Consumer Suggestion
Fri, April 03, 2009
Like what you said on the last part of your report, it is the consumer's responsibility to read thoroughly the terms and conditions of any products sold online. And please try calling this other FWM helpline: 866-949-0138. There are operators on standby to help you resolve what you said were unauthorized charges on your account.