FWM Laboratories, Inc Brian Weiss, President Unauthorized Credit Card Charges Hollywood, Florida
Unfortunately, I have come to find the inordinate amount of complaints filed against this company for the same type of allegations - unauthorized credit card/debit charges for detox products. They are hiding behind the guise of their "Terms and Conditions" (posted at www.probioticcleanse.com), which did not appear on the AcaiBerry Detox pop-up that I used to place a "risk-free trial order" for $3.95 in shipping charges. My latest credit card statement reflects three separate charges of $79.62 each that are 15 days apart. I was able to contact the company after much research. They have changed their Website several times. The working number is 800-238-9688. The 866-949-0138 number appears to be disconnected. The representative gave me a Return Authorization no. for one of the three unused bottles of product and confirmed that I would receive a refund in the amount of $79.62 within 5-7 business days of the return. In the interim, I have filed an online complaint with the Florida Attorney General. The Better Business Bureau gave this company an "F" rating due in excess of 1,500 complaints filed by consumers. The Attorney General's office did launch an investigation against this company on March 2009. I feel foolish for having fallen victim to this type of scam, especially being in the legal field. Hard-learned lessons can be an eye-opener.