FWM Laboratories Overcharged my credit card twice Hollywood Florida
After receiving an email offering me a free bottle of Acai Berry capsules if I would pay postage only, I received a bottle in an envelope without any information on the product or the company. In a few days I received a second bottle of a similar product. When I received my credit card bill I had been charged two times for $87.13 each. I used the phone # shown on my credit card and called FWM.
After many calls and much waiting time I talked with a lady who said she would cancel any further orders and issue a refund to my credit card. She gave me a confirmation #, 115647, and said I would receive an email confirming this.
I have not recieved an email and contacted the company again and was told I would receive and email confirming I was being refunded the charges. I also contacted my credit card twice telling them of the fraud and asking them not to accept any more charges from the company. I offered to cancel my card if there was any danger of any more charges. I was told that would not be necessary that they would take care of it.
Garland
Iuka, Mississippi
U.S.A.
1 Updates & Rebuttals
Marshall Mcpherson
Carmel,Indiana,
U.S.A.
My own FWM consuner experience
#2Consumer Comment
Fri, January 30, 2009
I was frustrated and asked to speak to the supervisor. A lady named Jenny picked up and explained why I was having the difficulties I was having. The company apparently grew in size quite a bit, and for some time, hold times were quite high. They added many more agents and lines and now customers don't wait more than a few minutes. I also got my refund confirmed.