Complaint Review: FWM Labs

I am yet another victim of a "free-trial" scam. I was presented an advertisement for an Acai X3 product. The offer was for a 30-day supply with a 14-day free trial if I paid only shipping and handling. It seemed legitimate. I am not stupid, and not a consumer who "falls" for "free" offers. It seemed to explain a very simple way to cancel further shipments if not satisfied.

The website in my browser was processcartcenter.com. When I try to get on that link, it says name is invalid.

I placed my order on August 25, 2009. The $2.79 S&H charge was taken from my checking account on August 28, 2009. It is September 8, 2009, and I have received absolutely nothing from the company. I began calling the numbers that appeard on my checking account statement: 866 949-0138 and 800 232-9371 on September 4, 2009 when I became suspicious about the fact that I hadn't received anything, and I knew the "14-day free trial" was ending soon.

When I call the numbers, I am told that I can check the status of my order online at: myshipmenthelp.com or myordersupport.com. I've tried repeatedly both of these websites. When I enter the information that it asks for: last four credit card numbers, shipment number(which I don't have, because I received nothing), zip code, and e-mail address, I am told it cannot find my account.

I then return to trying the phone numbers that I have been given. First of all, I can barely understand the people I have spoken with. Second of all, I have given my name, e-mail address, zip code, last four numbers of my credit card, order date, billed date............MIRACULOUSLY, my account and order cannot be located.

The last woman I spoke with(who had a name I cannot pronounce), kept insisting that I fax them a copy of my billing statement. I repeatedly told her I did not have a billing statement due to the fact that I had received nothing.

My main question(which none of them seemed to hear) was that if they had my information to take the $2.79 out of my checking account for shipping and handling, how did they not have my information now?????? I have yet to get a straight answer about that.

I have been online for days now trying to find out how to stop this company from taking further money from my checking account. Sadly, I feel the only option I have at this point is to pay $35.00 that I do not have to stop payment to this company from my bank account.

I am absolutely furious about this whole situation, and I hope that this company is stopped very soon from victimizing anyone further.